Customer Dashboard

Welcome back

This is the layout of your account area. Live package data appears once account access is connected.

Customer number

Available after account setup

My US shipping address

Your personalized warehouse address and customer number, with copy buttons for every field.

My balance

Total amount due, payment status and outstanding package charges in Jamaican dollars.

Profile and contact

  • Name, email, telephone number and delivery parish
  • Terms and Conditions acceptance record
  • Privacy Notice acknowledgement record

Active packages

Each package card shows only the fields the warehouse system supplies.

Tracking number
Unavailable
Store or vendor
Unavailable
Date received at warehouse
Unavailable
Package weight
Unavailable
Current status
Unavailable
Ship With WIS charge
Unavailable
Payment status
Unavailable
Estimated arrival information
Unavailable
Knutsford Express information
Unavailable

Package tracking timeline

  1. Awaiting Warehouse
  2. Received at US Warehouse
  3. Processing
  4. Ready to Ship
  5. Shipped to Jamaica
  6. Customs Processing
  7. Arrived in Jamaica
  8. Ready for Pickup
  9. Sent Through Knutsford Express
  10. Delivered
  11. Delayed

Package history

Completed packages are listed here with their final status and charge record.

Customer notices

Customer-visible notices from Ship With WIS appear in this panel. Account data, charges, weights, payment status and tracking events are read-only for customers and cannot be edited here.